Wow, customer service!

Josh and I bought our little lovable lapdog a shocking collar just a few weeks after we "bought" him. We wanted to teach him the boundaries to our property; sandwiched between two busy roads and owning a dog with a history of taking off (plus a bloodline of this behavior to boot), a shocking collar seemed like a great idea. The previous owner of this home had Invisible Fencing installed, but -- he took it with him when he moved. :(

Anyway. The shocking collar worked marvelously, until it stopped working. Just. Stopped. Working. We replaced the batteries, and it still didn't work. Dang it! We tore through every possible drawer, wallet, and envelope in search of the receipt with no luck. Frustrated that I couldn't find the receipt, but even more frustrated that the product worked for roughly six weeks, I headed over to Creature Comforts (Your Pets Superstore) to plead my case. I got about this far:

"We got our dog at the end of January, and we bought this collar here a few weeks after that, and it worked really well, but then it stopped working. We changed the batteries, and it still doesn't work."

The girl at the counter said, "Okay. You want a new one?"

Um, yes? I was trying to cover my smile, hoping she wouldn't pose the question of the location of my receipt before the transaction was over. I said, "Yeah, I'd like to exchange it." She asked another associate to get one of out of the glass cabinet, printed out a receipt, and I was on my way.

I felt like I should probably peel out of the parking lot before she could chase me down and bang on my window and say, "Wait a minute! Where's your receipt?!" Ha ha. Josh and I had just been talking about how we felt that Creature Comforts was probably overpriced, but they've made a repeat shopper out of me!