I recently got a job at a coffee shop. Just something to fill in the gaps while I wait for a decent medical job... or maybe it'll tide me over till I graduate. You could read "Nursing shortage, my eye" for further information on the job search. Although I have learned a lot about coffee already, and I know how to prepare most drinks and answer the drive thru buzzer and deal with customers and money and computers and credit cards, there are definitely still moments in my days when I'm not quite fast enough with the smoothie maker. So, here are a few highlights of the past couple of shifts:
1. Being asked to close the store without being trained to close the store, with assurance that I would have help to close the store, long before the store needed to be closed, without actualy getting any help to close the store at any point.
2. Re-read #1 and follow it with a 10 p.m. phone conversation which included, "Just a few minor things you forgot to do: (insert long list here)."
3. Being asked to open the store alone without having ever opened the store alone before. No big deal, I actually have been trained to open the store - but only after someone who knew how to close the store had closed the night before. So all those "minor things" I forgot to do last night were left undone, apparently so I could reap what I had incorrectly sown the evening before.
4. Re-read #3 and follow it with multiple conversations today which included various comments in the family of "Well if you had closed correctly..." and "Did I tell you you turned off too many lights last night?" Blah blah BLAH.
5. And here's the real kicker. My absolute TOP moment over the past, say, 24 hours had to be a period of about 20 minutes this morning around 10 a.m. Our credit card reader wasn't reading, orders in the computer kept disappearing, the line was getting longer, our cook was getting slower, the drive thru button was going off and off and off, and the owner decided to stick his head in through the drive thru window (in front of a customer's car) and yell, "HEY! What's taking so long in there?! Why have these people been sitting here so long?" To which I replied, "Do you think you could come in here and help me?!" in melt-down voice. Ah yes, that was definitely the hiiiiiighlight of today.
1 comment:
And you know what? They're just not frigging worth it. Next time he pulls some crap like that, just throw your bar towel on the counter and tell him you quit, right then and right there.
The only possible sorta good outcome I can see here is your eventually becoming a manager and having to feel bad for newer employees going through what you're going through now.
Quit. Work at McDonald's. At least they have a systematic plan in place.
Post a Comment