It's funny when you are in a conversation with someone who thinks you are an idiot when, in fact, you couldn't be more certain that you are right. It's kind of unfortunate for the other person because eventually they will see that they are wrong and you are right; this part is for sure and for certain. But before they come to this conclusion, they will adamantly insist (through body language and voice tone) that you are the moron. Now that I've set the stage, let's go to my job:
"Hi there, what can I get for you?" I say with a smile.
"I'd like a Memphis BBQ wrap."
"OK, what kind of wrap would you like that on?
"The Memphis BBQ."
"Right, but we make them on different flavor wraps. What kind would you like? We have--"
Said while trying unsuccessfully to smother a smug look: "I want the Memphis BBQ. Can't I just have the Memphis BBQ?"
I have to interject here that when there is a misunderstanding, and the person to whom you are speaking has more information, you should probably not interrupt them. You should probably just shut up and hear their explanation. Just a suggestion, back to the story.
Said while trying to muster a don't-feel-bad-you're-not-getting-this kind of look: "You can have any kind of wrap you like, but the contents of the Memphis BBQ can be put into a plain flour wrap, a garlic and herb wrap, a sundried tomato wrap..."
"OOOOOOHHHHHHH...."
BLAH BLAH BLAH. Come on people, I am your BARISTA, here to SERVE you, LET ME SERVE! Ha ha. I remedied the whole situation by referring to the 'wrap' item (which makes up only one part of the greater wrap) as a 'tortilla.' The management doesn't really like my diction, but they get over it because the customers are far less confused.
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